Order Replacement Brackets
To order the replacement brackets please use the following form to submit your request. your will receive a confirmation e-mail shortly. We are processing request as quickly as possible, on the first come first served basis. please allow 5-7 business days for your order to be processed.
From the CPSC website:
"Do not use broken or modified cribs, these cribs are deadly traps. About 30 percent of crib deaths annually are because cribs are missing hardware, have broken or non-working parts or have had ineffective repairs made to them. As heartbreaking as it sounds, police have opened criminal investigations of parents who had tried to repair broken cribs after babies died in those cribs."
From the Health Canada website:
"Cribs with visible signs of damage, missing parts, or missing information should be destroyed."
Crib(s) are in working order with no damaged or missing parts
If you are having difficulties completing the online form or require any additional information, please call Customer Service 7:00AM to 3:00PM Pacific Standard Time(PST), Monday to Friday: Toll free: 1-877-274-0277 or local call: 604-275-4242. You may also contact us by e-mail firstname.lastname@example.org.
You may experience some delay before speaking to a Customer Service Representative or receiving a response to your email. We greatly appreciate your patience & thank you in advance for your co-operation.