How to Obtain a Repair Kit for Stork Craft's Recalled Drop-side Cribs


On November 23, 2009, the U.S. Consumer Product Safety Commission (CPSC) and Health Canada (HC), in cooperation with Stork Craft Manufacturing Inc., of British Columbia, Canada, voluntarily recalled more than 2.1 million Stork Craft drop-side cribs, including about 147,000 Stork Craft drop-side cribs with the Fisher-Price logo. The recall involves approximately 1,213,000 units distributed in the United States and 968,000 units distributed in Canada. The recall does not involve any cribs that do not have a drop-side, and does not involve any cribs with metal rod drop-side hardware. It involves only those cribs with plastic trigger and one-hand-system drop-side hardware.

For more information about the voluntary recall, please refer to the CPSC or Health Canada websites:

US Customers: http://www.cpsc.gov/en/Recalls/2010/Infant-Entrapment-and-Suffocation-Prompts-Stork-Craft-to-Recall-More-Than-21-Million-Drop-Side-Cribs/

Canadian Customers: http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=888 (in English)

http://www.hc-sc.gc.ca/cps-spc/child-enfant/equip/_crib-berc/faq-fra.php (en Fran├žais)

Stork Craft is making available to all owners of the voluntarily-recalled cribs a free repair kit that, once installed, converts the drop-side crib to a fixed-side crib. To order your free repair kit, please fill out the online request form below. Be sure to include a valid email address and telephone number. This is required in the event that we need to contact you if there is a problem with your order. Orders will be shipped as quickly as possible, on a first-come-first-serve basis. The amount of time this takes will vary, depending on the number of orders being processed and on your location in Canada or the Continental U.S. & Hawaii, but we expect your order to be shipped within 15 days of receipt.

Stork Craft places the utmost importance on the safety of its products and the safety of the children for whom they are intended. If you know of any friends, family, or neighbors who may have one of the voluntarily-recalled cribs and may be unaware of the recall, please refer them to this website. Further, current U.S. regulations prohibit the manufacture of cribs with traditional drop-side rails (traditional drop-sides mean sides that slide down rather than fold down) and prior crib models with traditional drop-side rails cannot be sold (including through thrift stores and online auction sites, for example).

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* Denotes Mandatory Information



Customer Information
First Name:
Last Name:
Email: *  
Street Address: *  
City: *  
Province/State: *  
Zip/Postal Code: *  
Phone Number: *  
Product Information
Note: The Model Number, Manufacture Date, and Parts List information is contained in the Assembly Instructions attached to the mattress support board at the bottom of the crib.
Product to Order: *
Quantity Needed
( 1 set for 1 crib ):
*
Model Number: *  
Country of Manufacture: *  
Manufacture Date:
YYYY/MM/DD (Please substitute 01 for the DD if you only have the month and year of manufacture.)
*

From the CPSC website:

"Do not use broken or modified cribs, these cribs are deadly traps. About 30 percent of crib deaths annually are because cribs are missing hardware, have broken or non-working parts or have had ineffective repairs made to them. As heartbreaking as it sounds, police have opened criminal investigations of parents who had tried to repair broken cribs after babies died in those cribs."

From the Health Canada website:

"Cribs with visible signs of damage, missing parts, or missing information should be destroyed."

Make sure that crib(s) are in working order with no damaged or missing parts.

 



If you are having difficulties completing the online form or require any additional information, or if you have any questions regarding installation of the repair kit, please call Customer Service 7:00AM to 3:00PM Pacific Standard Time(PST), Monday through Friday: Toll free: 1-877-274-0277 or local call: 604-275-4242. You may also contact us by e-mail parts@storkcraft.com.

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